Due to the intensive demand of our business, when you book an appointment with us, we commit the time and skills of our highly trained professionals to look after you.

Late cancellations and clients who fail to turn up to their booking affect us significantly, and so consequently, we must adhere to a cancellation policy.

We respectfully ask that you put your appointments into your diary when you book them, and we then send out an email and text reminders as a courtesy.

Please be on time for your appointment. Arriving more than 10minutes late may affect your treatment time or require the appointment to be rescheduled.

We need a minimum of 24 hours’ notice for appointment cancellations to give us time to fill the vacant spot.

Should you not be able to give us 24 hours’ notice we will endeavour to fill your appointment time with someone else, however this time has been allocated to you and therefore failure to give us sufficient notice or to make a scheduled appointment may result in a charge of 50% of the booked treatment cost (minimum charge of $150.00).

We hope you understand the value of our time and the necessity to ask for as much notice as possible.